Exchanges: Step One
If you need to exchange an item, please call 888.944.PETS for a Return Authorization Number (RA #). Merchandise can not be returned with out a Return Authorization Number (RA #) from ReflectAwear Pet Safety Systems. A customer service representative will then walk you through the steps for your return or exchange.
Exchanges: Terms and Conditions
There are no returns or exchanges on merchandise in used condition, damaged condition, or otherwise in any condition that is not brand new.
Exchanges: Packaging
Merchandise must be securely repackaged in accordance with our return instructions (Return Authorization Form) before they are returned to us.
The "It doesn't fit" Exchange - NO COST
There are many factors that determine wheel fitment , including the all mysterious "X-factor". In accordance with our Fitment Guarantee, ReflectAwear Pet Safety Systems will pay 100% of the costs to ensure proper fitment or exchange for a different application of the same product to ensure proper fitment. Exchanges are accepted if the merchandise does not fit the vehicle properly. For proper fitment on certain vehicles, applications may require a combination of wheel spacers, hub centric rings, and/or custom computer numerical control (CNC) machining. These applications are not eligible for No Cost Exchanges. Be assured that any such combination of solutions are tried and true methods that have been part of the custom wheel and tire industry for over 50 years. These solutions are generally accepted business practices of the wheel and tire industry and are in accordance with ReflectAwear Pet Safety Systems Best Practices. The Customer is responsible for disclosing (at the time of sale) all modifications to the vehicle to be eligible for No Cost Exchanges.
TIMING:If your product has a fitment issue, you must contact the ReflectAwear Pet Safety Systems Customer Service Department within 7 days of merchandise delivery to report the issue.
The "It was damaged in shipping" Exchange - NO COST
In the rare occasion that your order does get damaged during shipping, ReflectAwear Pet Safety Systems will pay 100% of the costs to exchange your damaged product and send you out a new product. As soon as you notice the damage contact our Customer Service Department. You will be asked to e-mail a picture of the damage and then your new order will be shipped as soon as the damaged product arrives at the ReflectAwear Pet Safety Systems facility. Save all packaging material for UPS carrier inspection. The UPS carrier will then pick up and inspect the damaged merchandise to return to ReflectAwear Pet Safety Systems.
TIMING: If your shipment has arrived damaged, you must contact the ReflectAwear Pet Safety Systems Customer Service Department within 48 hours of receipt to report the damage.
The "I got the wrong merchandise" Exchange - NO COST
If ReflectAwear Pet Safety Systems ships the wrong merchandise, ReflectAwear Pet Safety Systems will pay 100% of the costs to get you the right product.
TIMING: If you receive the incorrect product, you must contact the ReflectAwear Pet Safety Systems Customer Service Department within 48 hours of receipt to report the issue.
The "I don't like how the wheels look" Exchange
If you don't like how your wheels or tires look, you can exchange them for another wheel or tire of equal or greater total value. For this exchange, customers will be responsible for UPS shipping charges to and from ReflectAwear Pet Safety Systems as well as any difference in price plus all applicable duties and taxes.
There are no returns on merchandise which has been customized to meet the Customer's application requirements.
TIMING: You must contact the ReflectAwear Pet Safety Systems Customer Service Department within 48 hours of receipt to report the damage.
Returns: Step One
If you need to return or exchange an item, please call 888.944.PETS for a Return Authorization Number (RA #). Merchandise cannot be returned with out a Return Authorization Number (RA #) from ReflectAwear Pet Safety Systems. A customer service representative will then walk you through the steps for your return.
Returns: Terms and Conditions
There are no returns on used or damaged merchandise. There are no returns on merchandise which has been customized to meet the Customer's application requirements.
TIMING:If you would like to return a product, you must contact the ReflectAwear Pet Safety Systems Customer Service Department within 7 calendar days of delivery. All merchandise must be new, and un-mounted. Once a wheel is mounted or installed on a vehicle, they can not be returned. For customers purchasing wheels only (i.e. no tires), once a tire is mounted on a wheel no returns will be allowed. Shipping and labor are non-refundable.
Returns: Fees
In the case where a customer prefers a return for refund, instead of an exchange, and the merchandise is returned in new condition, the customer will be a charged a 25% restocking fee plus shipping charges to and from ReflectAwear Pet Safety Systems. The restocking fee also applies to shipments that are refused.
Returns: Packaging
Merchandise must be securely repackaged in accordance with our return instructions (Return Authorization Form) before they are returned to us.
Order Cancellations and Courtesy Exchanges
Please understand that ReflectAwear Pet Safety Systems prepares each order especially for you, the customer. Even before the merchandise is delivered to you, these items incur shipping, warehouse, and administrative costs. Mounting and balancing, for example, takes a great deal of time and care. Also, many times special orders have to be especially shipped from the manufacturer to our facilities to complete your order. As a result, order cancellations prior to shipping shall be charged a 10% cancellation fee. The good thing is that you did buy from ReflectAwear Pet Safety Systems, and in an effort to satisfy every customer, ReflectAwear Pet Safety Systems does offer courtesy exchanges free of charge on merchandise that has not yet shipped.
TIMING: To receive a courtesy exchange the customer must contact the ReflectAwear Pet Safety Systems Customer Service Department before the merchandise ships.
Refunds and Credits: Generally
Credits will be issued to the credit card, Paypal, or Google account used on the order. If payment was received by cash, money order, check, Western Union, or wire transfer, ReflectAwear Pet Safety Systems will refund by check to the shipping address. Please allow 7 to 10 business days for the credit to reflect on your credit card statement.
If you need to exchange an item, please call 888.944.PETS for a Return Authorization Number (RA #). Merchandise can not be returned with out a Return Authorization Number (RA #) from ReflectAwear Pet Safety Systems. A customer service representative will then walk you through the steps for your return or exchange.
Exchanges: Terms and Conditions
There are no returns or exchanges on merchandise in used condition, damaged condition, or otherwise in any condition that is not brand new.
Exchanges: Packaging
Merchandise must be securely repackaged in accordance with our return instructions (Return Authorization Form) before they are returned to us.
The "It doesn't fit" Exchange - NO COST
There are many factors that determine wheel fitment , including the all mysterious "X-factor". In accordance with our Fitment Guarantee, ReflectAwear Pet Safety Systems will pay 100% of the costs to ensure proper fitment or exchange for a different application of the same product to ensure proper fitment. Exchanges are accepted if the merchandise does not fit the vehicle properly. For proper fitment on certain vehicles, applications may require a combination of wheel spacers, hub centric rings, and/or custom computer numerical control (CNC) machining. These applications are not eligible for No Cost Exchanges. Be assured that any such combination of solutions are tried and true methods that have been part of the custom wheel and tire industry for over 50 years. These solutions are generally accepted business practices of the wheel and tire industry and are in accordance with ReflectAwear Pet Safety Systems Best Practices. The Customer is responsible for disclosing (at the time of sale) all modifications to the vehicle to be eligible for No Cost Exchanges.
TIMING:If your product has a fitment issue, you must contact the ReflectAwear Pet Safety Systems Customer Service Department within 7 days of merchandise delivery to report the issue.
The "It was damaged in shipping" Exchange - NO COST
In the rare occasion that your order does get damaged during shipping, ReflectAwear Pet Safety Systems will pay 100% of the costs to exchange your damaged product and send you out a new product. As soon as you notice the damage contact our Customer Service Department. You will be asked to e-mail a picture of the damage and then your new order will be shipped as soon as the damaged product arrives at the ReflectAwear Pet Safety Systems facility. Save all packaging material for UPS carrier inspection. The UPS carrier will then pick up and inspect the damaged merchandise to return to ReflectAwear Pet Safety Systems.
TIMING: If your shipment has arrived damaged, you must contact the ReflectAwear Pet Safety Systems Customer Service Department within 48 hours of receipt to report the damage.
The "I got the wrong merchandise" Exchange - NO COST
If ReflectAwear Pet Safety Systems ships the wrong merchandise, ReflectAwear Pet Safety Systems will pay 100% of the costs to get you the right product.
TIMING: If you receive the incorrect product, you must contact the ReflectAwear Pet Safety Systems Customer Service Department within 48 hours of receipt to report the issue.
The "I don't like how the wheels look" Exchange
If you don't like how your wheels or tires look, you can exchange them for another wheel or tire of equal or greater total value. For this exchange, customers will be responsible for UPS shipping charges to and from ReflectAwear Pet Safety Systems as well as any difference in price plus all applicable duties and taxes.
There are no returns on merchandise which has been customized to meet the Customer's application requirements.
TIMING: You must contact the ReflectAwear Pet Safety Systems Customer Service Department within 48 hours of receipt to report the damage.
Returns: Step One
If you need to return or exchange an item, please call 888.944.PETS for a Return Authorization Number (RA #). Merchandise cannot be returned with out a Return Authorization Number (RA #) from ReflectAwear Pet Safety Systems. A customer service representative will then walk you through the steps for your return.
Returns: Terms and Conditions
There are no returns on used or damaged merchandise. There are no returns on merchandise which has been customized to meet the Customer's application requirements.
TIMING:If you would like to return a product, you must contact the ReflectAwear Pet Safety Systems Customer Service Department within 7 calendar days of delivery. All merchandise must be new, and un-mounted. Once a wheel is mounted or installed on a vehicle, they can not be returned. For customers purchasing wheels only (i.e. no tires), once a tire is mounted on a wheel no returns will be allowed. Shipping and labor are non-refundable.
Returns: Fees
In the case where a customer prefers a return for refund, instead of an exchange, and the merchandise is returned in new condition, the customer will be a charged a 25% restocking fee plus shipping charges to and from ReflectAwear Pet Safety Systems. The restocking fee also applies to shipments that are refused.
Returns: Packaging
Merchandise must be securely repackaged in accordance with our return instructions (Return Authorization Form) before they are returned to us.
Order Cancellations and Courtesy Exchanges
Please understand that ReflectAwear Pet Safety Systems prepares each order especially for you, the customer. Even before the merchandise is delivered to you, these items incur shipping, warehouse, and administrative costs. Mounting and balancing, for example, takes a great deal of time and care. Also, many times special orders have to be especially shipped from the manufacturer to our facilities to complete your order. As a result, order cancellations prior to shipping shall be charged a 10% cancellation fee. The good thing is that you did buy from ReflectAwear Pet Safety Systems, and in an effort to satisfy every customer, ReflectAwear Pet Safety Systems does offer courtesy exchanges free of charge on merchandise that has not yet shipped.
TIMING: To receive a courtesy exchange the customer must contact the ReflectAwear Pet Safety Systems Customer Service Department before the merchandise ships.
Refunds and Credits: Generally
Credits will be issued to the credit card, Paypal, or Google account used on the order. If payment was received by cash, money order, check, Western Union, or wire transfer, ReflectAwear Pet Safety Systems will refund by check to the shipping address. Please allow 7 to 10 business days for the credit to reflect on your credit card statement.